Getting ready to ship your car? Sherpa aims to deliver a better vehicle shipping experience for all of our valued clients – snowbirds making their biannual north-south journeys, families making momentous cross-country moves, auto collectors traveling to the next big show, and car buyers scouring the country for the best deal for their desired vehicle and shipping themselves their new prize.
Here Are Some Tips for a Smooth, Seamless Auto Shipping Experience:
There are a few things our professional carriers need from you before they take possession of your vehicle:
Before pickup, limit and stow your personal belongings. Your shipment includes up to 100 lbs of personal items stored in the trunk area or below the window line. However, we recommend that you remove anything valuable from the vehicle!
If your shipment includes ocean transport, your vehicle must be completely emptied of personal belongings.
It’s worth taking time to remove or disconnect any exterior or interior accessories that could be damaged during loading or transit:
Don’t forget to grab your garage door opener, music collection and other personal items. Yes, even your toll transponder (e.g., EZ Pass).
You’ll review paperwork when the carrier picks up your car, confirm the delivery address, and provide the name and contact information for the person who will receive the car at its destination. It’s a good idea to supply more than one phone number.
The hand-chosen carrier will walk around your vehicle with you to note all existing damage to your car’s exterior. It’s always a good idea to take photos or video of the vehicle on pickup day to have an additional record of its condition at hand-off. Be sure to ask the driver for a copy of the Bill of Lading.
Your vehicle is in the hands of experienced professionals who will transport it with meticulous care, safely and in a timely manner.
We are confident that we offer the highest level of service in the auto transport industry, and you should carefully inspect your vehicle upon its arrival. Review the Bill of Lading and compare notes with the pictures you snapped on pickup day.
We trust you will find that your car has been shipped with impeccable care and attention to detail. Take time to assure yourself that your vehicle has arrived undamaged.
In the unlikely event that your vehicle has been damaged, be sure it is clearly noted on the Bill of Lading.
When you are fully satisfied with your vehicle’s condition at arrival, your professional auto transporter will ask you to sign the Bill of Lading, which confirms a successful delivery.
With our Clean Car Guarantee, you can get your car washed for free. Get your car cleaned within seven days of arrival and we’ll reimburse you (up to $20) for the expense.
Don’t forget that you can call our knowledgeable staff at any point during the auto transport process. We are happy to answer questions about preparing to ship your vehicle and we’ll stand by you from pickup day through delivery day, ensuring your complete satisfaction.
Are you shipping a motorcycle? Here are some tips to ensure a smooth transport:
Start by thoroughly washing your motorcycle. Cleaning your bike allows you to inspect it for any existing damage, such as scratches, dents, or other issues. Taking photos of your bike from multiple angles after cleaning can serve as a record in case any claims are needed later.
Perform a thorough review of your motorcycle for any pre-existing damage. Note any scratches, dents, or other imperfections and document them with photographs. This documentation will be helpful in case of any disputes or claims regarding the condition of your bike upon delivery.
Remove your motorcycle’s personal items, loose parts, or accessories before shipping. This includes saddlebags, GPS units, custom mirrors, and anything else that could be damaged or lost during transport.
Ensure your motorcycle’s tires are properly inflated to prevent any damage during loading and unloading. Additionally, check fluid levels and ensure there are no leaks. If there’s an existing leak, have it repaired before shipping, as it could cause problems during transit.
With Sherpa, your motorcycle will be shipped as a rolling chassis, which means all fluids can be retained.
Any parts that cannot be removed should be secured to prevent them from moving during transport. This includes handlebars, side mirrors, and any other components that could shift or be damaged in transit.
If your bike has an alarm system, be sure to turn it off before shipping. An active alarm can be triggered during transit, which can be a nuisance and may drain the battery. Make sure to put your vehicle in Transport Mode.
By following these preparation steps, you’ll help ensure that your motorcycle arrives at its destination in the same condition it was in when it was picked up, making the transport process smooth and stress-free.
Call us at 877-850-1231